Government must ban personal injury cold calls

7th December 2016

Lawyer backs campaign to name and shame solicitors who benefit from unethical practice

A Kent lawyer has criticised the Government for failing to announce a ban on cold calling in personal injury claims in the Autumn Statement.

Neille Ryan, Partner and Head of Personal Injury at leading law firm Furley Page, is backing a campaign to reform the personal injury sector, including naming and shaming solicitors who accept leads that have been generated through nuisance calls.

The campaign is being led by the Ethical Marketing Charter, a body of 70 law firms and claims management companies, which had strongly urged Chancellor Philip Hammond to implement a blanket ban on unsolicited calls in his Autumn Statement.

Neille, a member of the Association of Personal Injury Lawyers which is also advocating a ban, says: “The Chancellor unveiled plans to ban pensions cold calling but he failed to make the same commitment to halting the practice for personal injury claims.

“The Government needs to do more to stamp out these unethical practices. If consumers can be protected from cold callers selling pension products, there’s no excuse for not protecting them from the estimated two million personal injury cold calls and texts that they are bombarded with every day*.”

Recent government action on cold calls, including granting the information commissioner new powers to levy fines up to £500,000, are welcome but do not go far enough says Neille.

“We’ve all been hounded by cold calls and spam texts trying to persuade us to claim compensation for an injury, often when we haven’t even been injured. This type of behaviour is intrusive and exploits vulnerable people. It has to stop.”

Neille Ryan is an APIL Accredited Personal Injury Specialist. He is also a member of the Law Society Personal Injury Panel. Neille, who is top ranked by independent legal guide Chambers UK, leads a Personal Injury Team which has extensive experience of handling all types of compensation claims. It is regarded as one of the best teams in Kent and is also top ranked by Chambers UK.

The team offers a free initial consultation to discuss your personal injury claim and detailed investigation of all options for funding accident claims – including ‘no win, no fee’ and damages-based agreements. Contact Neille at or phone 01227 763939.

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