Personal injury team Archives

Rachael was very supportive with my claim, clearly explained and made understandable the legal requirements and process and quickly answered any queries I had. She also managed my expectations in a calm and positive manner. She guided me through a complex legal process to a satisfactory end.

Client of Rachael Stibbe - Mr B of Canterbury

Can't improve on perfection. From start to finish, Neille Ryan and the rest of the team at Furley Page were absolutely amazing. They handled our case with professionalism and expertise, keeping me informed throughout the entire process. I felt confident in their ability to navigate the legal complexities, and I am incredibly grateful for their hard work and dedication. The support they provided was above and beyond. I would highly recommend them to anyone seeking legal assistance.

Client of Neille Ryan & the PI team - AL, Strood

Kelly was amazing from start to finish. Cannot thank her enough.

Client of Kelly Richardson - Mr Feakins

I just want to thank you for your perseverance and invaluable advice over the past few years. I honestly never want to have to do this again, but you made this journey a lot easier than I would have expected it to be.

Client of Rachael Stibbe - Mr T of Saltash

I received a professional service which was also a kind and compassionate service at such a dreadful time in my life.

Client of Kelly Richardson - Fiona from Folkestone

Rachael was always friendly and understanding making the whole process as easy as possible. Being a fairly unusual case it was good to have someone on my side!

Client of Rachael Stibbe - Mrs M of Ashford

Kelly showed compassion and care throughout. We felt confident that our claim would be looked after and she was very helpful at all times. Would definitely recommend to others

Client of Kelly Richardson - MJ

I cannot fault the service I received from Ross. I turned to Furley Page on the recommendation of an old work colleague. I was very reluctant to pursue a claim for my accident but after speaking to Ross, he understood my anxiety and it was like a virtual hand hold through the entire process. He reassured me every step of the way. He was very thorough and very confident that we would succeed and we did.

Client of Ross Rowland - Mrs C of Dunkirk

I found the legal language hard to understand at times. Ross Rowland spent a lot of time with me, on the phone, explaining meanings and what was going on. For this I was very grateful as, at times, I was very stressed over the whole process. A talk with Ross always made me feel better.

Client of Ross Rowland - Mrs A of Ashford

I write to express my sincere and appreciation to Mr.Ross Rowland for his highly professional and competent services which, Ross had provided a friendly and accessible manner from beginning to end. Ross had treated me with respect and transparency every step from the beginning, despite the language barrier but Ross have making it easier for me to understand. Ross, understood everything, I mean "everything" I say or mean. Ross, is a good listener and pay attention into details, gave the information that I need, advice in a simply way for me to understands, easy to contact, always kept me informed of the progress, When, I was confusing or misunderstood Ross, immediately responding and simplified which, helps me to have a better understanding of my case. I would like to thank you for his hard work. Ross had showed me of his patience and understanding during my many enquiries throughout my difficult times. Ross is a hard-working person, have an excellent knowledge and provide the best services without fail. I will recommend his service and your firm.

Client of Ross Rowland - SJ

Neille Ryan offers experience handling RTA cases involving brain injury, fatalities and amputations. He has further strength in workplace accident claims.

Chambers UK 2024 Personal Injury: Mainly Claimant - The South Band 2

Neille Ryan is recognised by Chambers UK for his legal expertise in Personal Injury Claims and is ranked Band 2. Client feedback: Neille is super hard-working and very patient with demanding parties on a case.

Chambers UK 2024 - Neille Ryan, Band 2

I write to express my sincere and appreciation to Mr.Ross Rowland for his highly professional and competent services which, Ross had provided a friendly and accessible manner from beginning to end. Ross had treated me with respect and transparency every step from the beginning, despite the language barrier but Ross have making it easier for me to understand. Ross, understood everything, I mean "everything" I say or mean. Ross, is a good listener and pay attention into details, gave the information that I need, advice in a simply way for me to understands, easy to contact, always kept me informed of the progress ...

Client of Ross Rowland - Miss J of Herne Bay

...I would like to thank you for his hard work. Ross had showed me of his patience and understanding during my many enquiries throughout my difficult times. Ross is a hard-working person, have an excellent knowledge and provide the best services without fail. I will recommend his service and your firm.

Client of Ross Rowland - Miss J of Herne Bay, feedback

Rachael Stibbe was very good in what she succeeded for me and most helpful all the time. A good outcome in the end. The receptionists in Furley Page were very good with communicating with Rachael, I would recommend that people use you to fight a case. She did succeed in the end. Very happy although it took just under 2 years to win my case Rachael kept going and did not give up and in the end we won. Great result, Rachael could not have done anymore brilliant.

Client of Rachael Stibbe - Mrs J

I have been absolutely delighted with the help and kindness I have received from Kelly as regards my claim. I would certainly recommend your services to others. I don’t think your service needs improvement at all, it is brilliant already. A big thank you from me.

Client of Kelly Richardson - Linda's feedback on service

The service I received was absolutely amazing. Kelly Richardson was very professional. Would recommend Furley Page for a great service. (Taken Review Solicitors.)

Client of Kelly Richardson - Linda

Furley Page are a very professional company. Ross Rowland did everything he could with my claim and more. On the ball with everything to a tee. Kept me updated of any changes, letter and communications with the other side. Very easy to talk to and a big help in my time of need. It was a long 5 years but I could not fault Ross at all. This man changed my life and I’m very grateful.

Client of Ross Rowland - Mr S of Rochester

Thank you ever so much for the professional and supportive way in which you have handled my claim. I would definitely recommend your services if friends ever found themselves in a similar situation.

Client of Kelly Richardson - Prof C of Tunbridge Wells

I am absolutely delighted about the outcome. You have acted with direct and efficient communication throughout and steered me through every step so well.

Client of Rachael Stibbe - Ms HS

Kelly understood the personal and difficult nature of our claim with my mother’s accident and subsequent decline. It was reassuring to have someone with understanding and empathy and also competent at her job.

Client of Kelly Richardson - Mrs D Burt

Very professional, open and honest advice. Thorough and supportive from start to finish. Very pleased I went through Neille at Furley Page.

Client of Neille Ryan - Mr H of Rochester

I found Furley Page to be very professional. They did everything they said they would and more.

The Legal 500 2023 - Personal injury

Ross Rowland was excellent; I could not have asked for more. He was very in depth with everything we need for the case from my loss of earnings, my mental health to my prosthetics for the future.

The Legal 500 2023 - Ross Rowland

Very professional and helpful. Thorough and knowledgeable.

The Legal 500 2023 - Personal injury team

No improvement (needed). Kelly and the team were very helpful and reassuring and explained everything so I could understand.

Client of Kelly Richardson - Mrs Hunt of Chatham

I cannot thank you enough for all your help and compassion in fighting for this claim.

Client of Kelly Richardson - Mrs H of Rochester

I was kept informed every step of the way as to the progress of my case. My phone calls were answered promptly and if Ross (Rowland) was unavailable he always returned my call the same day, usually within 2 hours.

Client of Ross Rowland - Miss H of Herne Bay

It did not matter whether it was first thing in the morning or late in the evening, Ross Rowland got in touch with me to inform me what was happening. Plenty of advice, explained it in English which I could understand. Also Kelly Richardson was a big help. Ross Rowland was outstanding.

Client of Ross Rowland & Kelly Richardson - Mr H, Gillingham

Kelly was friendly yet professional. If I had any worries, she would reassure me and explain things further when needed. A big thank you to Kelly for all of her help.

Client of Kelly Richardson - Miss C

The service was fully explained and I always felt valued.

Client of Kelly Richardson - Gill Paul

Ross Rowland was brilliant from day one and I would recommend him highly. I couldn’t have asked for anything more. I was informed every step of the way even during lockdown.

Client of Ross Rowland - Mr S, Gillingham

Very happy with the straightforward advice given by Ross and always kept informed with the progress. Thank you Ross.

Client of Ross Rowland - Mr T of Canterbury

Very professional service (from Ross Rowland) with great, clear advice and recommendations. But it was always made clear that they would go along with any decisions I made. Wouldn’t hesitate to use Furley Page for other services.

Client of Ross Rowland - Mr T of Gillingham

I instructed Rachael to act in connection with a claim for damages for my fractured wrist. I found her to be very professional and efficient and she explained clearly the procedure involved and the costs that would be incurred. I was kept informed throughout. I did not have to chase up the matter and in my opinion the claim came to a satisfactory conclusion. I would have no hesitation in recommending her services.

Client of Rachael Stibbe - Miss H from Hythe

Neille was first class in all communications and keeping us up to date with progress. We have no criticism….. totally satisfied.

Client of Neille Ryan - Mr & Mrs R of Herne Bay

I have known Rachael for a couple of years now while she has been fighting my case for me. I find Rachael very approachable and easy to communicate with by either email or phone. She has always been there when needed and always seems to be one step ahead of my next question, Rachael also speaks normal English and not "Solicitor Speak" which really helps. I would not hesitate to recommend Rachael to any of my friends or family if they ever needed legal help.

Client of Rachael Stibbe - Mr W of Folkestone

Very good explanation of the service which you were offering. I fully understood how we were going to proceed. I felt I was kept informed at all times. I was given good advice on the way to proceed and my instructions were acted upon.

Client of Rachael Stibbe - Mr W of Gillingham

In 2019 I was involved in a RTC where I was knocked off my bike. I spent 18 months trying to deal with the insurance company myself, get little movement from them. At this point I engaged with Furley Page and was appointed Rachael who took on my case. From this point on the pressure of dealing with the insurance company was taken away from me as Rachael took on this responsibility. Rachael kept me informed all the way through the process, she gave good advice and speedily acted upon my instructions. The result of which the case was resolved within 5 months with a figure well over double of what the insurance company initial offer. A very good service and if I ever need a personal injury Lawyer I shall use Furley Page’s services again. Again, Thank you for your support during this process.

Client of Rachael Stibbe - Mr W of Gillingham

Neille always kept us up to date, thank you, a pleasure to deal with. Furley Page made everything very simple.

Client of Neille Ryan - Charlotte Howson-Ball

Neille provided expert professional advice every step of the way. No problems at all. Thank you Neille.

Client of Neille Ryan - Mr D of Chartham

Cannot fault your service. Staff were always polite. Prompt response to queries. Replies were always explained (no jargon) and processes clearly talked through.

Client of Neille Ryan - Mrs C of Deal

Everything that was done for my case was always very reassuring and I had a good solicitor who cared about his client and was doing his best for you. Always available to speak to.

Client of Neille Ryan - Mrs S of Gillingham

I appreciated everything you all did for me. Not only the work aspect but the kindness and compassion shown to me. Thank you to an amazing team and especially to Neille Ryan for everything and for having great patience with me.

Client of Neille Ryan - Ms F, Deal

I was blown away by the success that Neille achieved on my behalf. The payout was so much more than I had anticipated. I was extremely fortunate to have had Neille on my side. The other side were incredibly sneaky, but Neille outwitted them. He’s a total professional and clearly an expert in Personal Injury claims – awesome.

Client of Neille Ryan - Ms O of Maidstone

I was kept up to date and felt Kelly was interested in my case and me.

Client of Kelly Richardson - Mr Gibbins

He has great attention to detail, fantastic client care skills and a good grasp on the law.

Chambers UK 2022 - Neille Ryan client feedback

Professional and compassionate, with a realistic mindset. ...I can’t thank him enough for how he dealt with this sometimes frustrating and complex case. Although the money helps us, it does not replace what I have lost and have to go through daily. Without him, this case would have been settled massively under value. Ross and his team got the best outcome for my family, and I can’t thank them enough. (5 Star Review Solicitors.)

Client of Ross Rowland - Andrew

Great communication from Kelly and the team – happy to explain anything I asked and always treated with respect.

Client of Kelly Richardson - Miss JS

Personal injury team

Team members

Neille Ryan

Neille Ryan

Ross Rowland

Ross Rowland

Rachael Stibbe

Rachael Stibbe

Kelly Richardson

Kelly Richardson

Robert Harvey

Robert Harvey

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